Automotive Service Advisor: Growth to Leadership

MAG CFCJ LLC; Chippewa Falls (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

HSA and Copay plans

Dental and vision coverage

PTO accrual

Life insurance

Disability coverage

Flexible spending plans

Job summary

Morrie's Auto Group in Wisconsin is seeking a dedicated Service Advisor to greet customers, listen to their concerns and collect vehicle information. You will translate maintenance needs into clear work orders and estimates.

You will explain charges and timelines, follow up on progress, refer customers to sales when appropriate, and support the service team while upholding safety and quality standards. We offer competitive benefits and growth opportunities.

Qualifications

• Experience in automotive service writing or advisor roles preferred.
• Ability to read and communicate maintenance menus and estimates.
• Excellent customer service and problem-solving skills.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information.
• Inspect vehicles for bodywork and notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate and estimated completion time.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Handle customer questions and follow up on progress of each repair order.
• Refer leads to the sales departments and assist the service manager as needed.

Skills

CDK experience

Problem solving

Communication skills

Professional presentation

Organization

Job description

Morrie's Auto Group in Wisconsin is seeking a dedicated Service Advisor to greet customers, listen to their concerns and collect vehicle information. You will translate maintenance needs into clear work orders and estimates.

You will explain charges and timelines, follow up on progress, refer customers to sales when appropriate, and support the service team while upholding safety and quality standards. We offer competitive benefits and growth opportunities.