Auto Service Advisor - Customer Care & Growth Path

Sonic Automotive; Houston (TX); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision

401(k) match

PTO

Sundays off

Holiday closures

Employee pricing

Gym membership

Travel deals

Career growth

Job summary

Sonic Automotive in Houston, TX is seeking a Service Advisor to join our service team. You will be the liaison between customers and technicians, documenting issues, explaining repairs, and ensuring timely service delivery.

Responsibilities include greeting customers, scheduling appointments, preparing invoices, and communicating costs. A strong customer service orientation, automotive knowledge, and the ability to multitask are essential for success.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA and pass pre-employment checks.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on vehicle status throughout the service process.
• Prepare and explain invoices with a breakdown of services.
• Process payments and handle billing inquiries.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

Sonic Automotive in Houston, TX is seeking a Service Advisor to join our service team. You will be the liaison between customers and technicians, documenting issues, explaining repairs, and ensuring timely service delivery.

Responsibilities include greeting customers, scheduling appointments, preparing invoices, and communicating costs. A strong customer service orientation, automotive knowledge, and the ability to multitask are essential for success.