Dealership Service Advisor - North Central Ford

Sonic Automotive, Inc.

Richardson (TX)

On-site

USD 45,000 - 100,000

Full time

39 hours ago

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Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Thanksgiving & Christmas Closed

Employee pricing on purchases

Gym membership

Travel deals on hotels, rentals & air

Career growth in Fortune 500 company

Job summary

Sonic Automotive, Inc. seeks a Service Advisor at North Central Ford in Richardson, TX to connect customers with our service team, diagnose vehicle concerns with care, and coordinate timely maintenance and repairs.

As a key interface, you will present repair options, explain costs, schedule service appointments, and keep customers informed of progress while upholding the highest standards of service. This role emphasizes performance-based earnings and the opportunity to advance within a Fortune

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Time management

Automotive knowledge

Service department operations

Tools

CDK

Job description

Dealership Service Advisor - North Central Ford in Richardson, TX at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtNorth Central Ford,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Performance-based earnings

$45,000 to $100,000+ / year

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.
1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

Experience using and working with CDK
Performance-based earnings range: $45,000 to $100,000+ / year
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule: