Service Advisor — High Earnings, Growth & Perks

Sonic Automotive, Inc.; Richardson (TX); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Thanksgiving & Christmas Closed

Employee pricing on purchases

Gym membership

Travel deals on hotels, rentals & air

Career growth in Fortune 500 company

Job summary

Sonic Automotive, Inc. seeks a Service Advisor at North Central Ford in Richardson, TX to connect customers with our service team, diagnose vehicle concerns with care, and coordinate timely maintenance and repairs.

As a key interface, you will present repair options, explain costs, schedule service appointments, and keep customers informed of progress while upholding the highest standards of service. This role emphasizes performance-based earnings and the opportunity to advance within a Fortune

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Time management

Automotive knowledge

Service department operations

Tools

CDK

Job description

Sonic Automotive, Inc. seeks a Service Advisor at North Central Ford in Richardson, TX to connect customers with our service team, diagnose vehicle concerns with care, and coordinate timely maintenance and repairs.

As a key interface, you will present repair options, explain costs, schedule service appointments, and keep customers informed of progress while upholding the highest standards of service. This role emphasizes performance-based earnings and the opportunity to advance within a Fortune