Service Advisor — High Earnings, Growth & Perks

Sonic Automotive, Inc.

Richardson (TX)

On-site

USD 45,000 - 100,000

Full time

5 days ago
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Benefits offered by this job

401(k) with Company Match
Paid Time Off
Sundays Off
Thanksgiving & Christmas Closed
Employee pricing on purchases
Gym membership
Travel deals on hotels, rentals & air
Career growth in Fortune 500 company

Job summary

Sonic Automotive, Inc. seeks a Service Advisor at North Central Ford in Richardson, TX to connect customers with our service team, diagnose vehicle concerns with care, and coordinate timely maintenance and repairs.

As a key interface, you will present repair options, explain costs, schedule service appointments, and keep customers informed of progress while upholding the highest standards of service. This role emphasizes performance-based earnings and the opportunity to advance within a Fortune

Qualifications

  • 1+ years of experience as a Service Advisor in an automotive dealership.
  • Strong communication and customer service skills.
  • Knowledge of automotive systems and basic technical understanding.
  • Ability to multitask and thrive in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Familiarity with service department operations and procedures.
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

  • Greet customers in a friendly and professional manner.
  • Listen to customers' concerns and accurately document their vehicle issues.
  • Provide detailed explanations of recommended services and repairs.
  • Communicate estimated costs and obtain customer approval for services.
  • Schedule appointments and manage service bay availability.
  • Coordinate with the service technicians to ensure timely completion of repairs.
  • Update customers on the status of their vehicles throughout the service process.
  • Provide accurate repair timelines and inform customers of any delays.
  • Create and maintain detailed service records for each customer.
  • Prepare and explain invoices to customers, including a breakdown of services performed.
  • Process payments and handle any billing inquiries.
  • Follow up with customers after service to ensure satisfaction and address any concerns.
  • Resolve customer complaints or issues promptly and professionally.
  • Stay informed about the latest automotive technologies and services.
  • Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service
Communication
Multitasking
Time management
Automotive knowledge
Service department operations

Tools

CDK

Job description

Sonic Automotive, Inc. seeks a Service Advisor at North Central Ford in Richardson, TX to connect customers with our service team, diagnose vehicle concerns with care, and coordinate timely maintenance and repairs.

As a key interface, you will present repair options, explain costs, schedule service appointments, and keep customers informed of progress while upholding the highest standards of service. This role emphasizes performance-based earnings and the opportunity to advance within a Fortune

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