Service Advisor - Growth, 401(k), PTO & Sundays Off

Sonic Automotive, Inc.; Baytown (TX); On-site; USD 60,000 - 144,000; Full time

Benefits offered by this job

401k match

Paid time off

Gym membership

Career growth

Job summary

Baytown Ford, part of Sonic Automotive, is seeking a Service Advisor to deliver outstanding customer service and coordinate with technicians to keep the service department running smoothly.

You will greet customers, document issues, explain recommended services, estimate costs, schedule renewals, and maintain detailed service records. This role requires strong communication, organization, and reliability in a fast-paced dealership environment.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Organizational skills

Relationship building

Adaptability

Problem solving

Tools

CDK

Ford experience

Job description

Baytown Ford, part of Sonic Automotive, is seeking a Service Advisor to deliver outstanding customer service and coordinate with technicians to keep the service department running smoothly.

You will greet customers, document issues, explain recommended services, estimate costs, schedule renewals, and maintain detailed service records. This role requires strong communication, organization, and reliability in a fast-paced dealership environment.