Service Advisor — Flexible Hours & Benefits

Lithia & Driveway; Chesapeake (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Acura Chesapeake is hiring a Service Advisor to support dealership operations and customer demand with a flexible schedule, including evenings, weekends, and holidays. The role involves delivering exceptional customer experiences, writing repair orders in ADP, and guiding customers through service options and pricing.

You will follow ICC and ICC2 processes, greet customers, provide accurate estimates, and communicate status throughout the repair, aiming for high customer satisfaction

Qualifications

• Passion for delivering exceptional customer service and building lasting relationships
• Strong communication skills with the confidence to explain service recommendations and address customer concerns
• Detail-oriented with the ability to accurately manage repair orders and service documentation
• Acceptable driving record and a valid driver’s license in your state of residence

Responsibilities

• Follow the Initial Customer Contact (ICC) process
• Greet customers in a friendly and professional manner
• Identify, confirm and offer resolution to customer concerns
• Communicate with customer what needs to be done, how much it will cost and when service will be complete
• Assess customer needs by conducting a vehicle walk around
• Attain agreement from customer for service needs
• Offer a multi-point inspection
• Write accurate repair orders using ADP system
• Follow the Interim Customer Contact (ICC2) process
• Provide estimates that are accurate and support upfront pricing guarantee
• Obtain approval to review findings of multi-point inspection and associated prices
• Obtain approval to proceed with Additional Service Requests
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods
• Communicate with technicians to gain clear understanding of services required and/or performed
• Follow-up with customer during repair/servicing of vehicle so they are aware of status
• Follow the Customer Delivery (CD) process
• Receive and process cash or credit payment for all services performed
• Upon completion of service promptly and professionally deliver vehicle to customer
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

Job description

Priority Acura Chesapeake is hiring a Service Advisor to support dealership operations and customer demand with a flexible schedule, including evenings, weekends, and holidays. The role involves delivering exceptional customer experiences, writing repair orders in ADP, and guiding customers through service options and pricing.

You will follow ICC and ICC2 processes, greet customers, provide accurate estimates, and communicate status throughout the repair, aiming for high customer satisfaction