Service Advisor

Acura of Avon; Canton (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health & Dental

401 K with Company Contribution

Paid Vacation

Weekly and Monthly Bonuses

Job summary

Acura of Avon is seeking a reliable Service Advisor eager to grow within our fast-paced dealership located in Canton, Connecticut. The role involves meeting with customers to discuss their vehicle service needs, enhancing customer satisfaction, and overseeing technician efficiency.

The ideal candidate will have a high school diploma and relevant automotive experience, delivering excellent service and managing multiple tasks effectively. The position offers benefits including health and dental plans, a 401 K, and potential weekly and monthly bonuses.

Qualifications

• Customer satisfaction and quality control experience.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.

Responsibilities

• Meet with customers to determine repair/service needs.
• Increase customer satisfaction by building relations.
• Monitor vehicle progress and update customers frequently.
• Execute retail promotions while maximizing sales.
• Oversee technician's time management and job completion.

Skills

Customer service skills

Detail-oriented

Ability to work independently

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Job description

Acura of Avon is a family oriented company dedicated to our employees and customers. We are in immediate need of a Service Advisor who is reliable; detail oriented, can work independently and is ready to grow in our fast paced dealership. We offer all the tools needed to become more successful in this trade. Customer service professionals looking for an opportunity to grow and develop your career apply here.

RESPONSIBILITIES

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.

WHAT WE OFFER

• Health & Dental
• 401 K with Company Contribution
• Paid Vacation
• Largest Inventory in the Area - New & Used
• Excellent Earning Potential
• Base Salary
• Weekly and Monthly Bonuses
• Closed on Sundays.