Automotive Service Advisor: Customer Champion

Performance Columbus; Marysville (WA); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Medical, Dental & Vision Insurance

HSA/FSA Health Options

Short- & Long-Term Disability

Life Insurance

401(k) Retirement Plan with Company M"

Paid Time Off

Paid Holidays

Employee Purchase Program

Descripción de la vacante

Acura Marysville is seeking a motivated Service Advisor to be the primary contact for customers during their service visit. You will explain maintenance needs, provide transparent estimates, and keep customers informed from greetings to pickup.

The role emphasizes building lasting relationships and delivering an exceptional customer experience. Ideal candidates bring strong communication skills, prior service/customer experience, and the ability to manage multiple customers in a fast-paced

Formación

• High school diploma or GED.
• Prior customer service, sales, account management, or related experience.
• Previous automotive dealership or service department experience preferred.
• Strong communication, relationship-building, and customer service skills.
• Ability to listen to customers, identify their needs, and clearly communicate service recommendations.
• Strong organizational, time-management, and follow-up skills.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Self-motivated with a strong drive to achieve results.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete a pre-employment drug screen.

Responsabilidades

• Welcome customers and build strong relationships throughout the service experience.
• Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs.
• Serve as the primary point of contact between customers and the service department.
• Clearly explain recommended maintenance, repairs, pricing, and expected completion times.
• Prepare accurate repair orders and provide clear, transparent estimates.
• Maintain consistent communication and follow up with customers regarding the status of their vehicles.
• Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently.
• Review additional maintenance or repair recommendations with customers and answer questions.
• Address customer concerns professionally and work toward timely, positive resolutions.
• Build lasting customer relationships that encourage repeat and referral business.
• Ensure customers receive an exceptional experience from arrival through vehicle pickup.

Conocimientos

Customer Service

Communication

Sales

Educación

High school diploma or GED

Descripción del empleo

Acura Marysville is seeking a motivated Service Advisor to be the primary contact for customers during their service visit. You will explain maintenance needs, provide transparent estimates, and keep customers informed from greetings to pickup.

The role emphasizes building lasting relationships and delivering an exceptional customer experience. Ideal candidates bring strong communication skills, prior service/customer experience, and the ability to manage multiple customers in a fast-paced