Service Advisor

Westbrook Toyota; Canton (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Dental

401 K with Company Contribution

Paid Vacation

Weekly and Monthly Bonuses

Closed on Sundays

Job summary

Westbrook Toyota in Connecticut seeks a reliable Service Advisor ready to grow in a fast-paced dealership. You will meet with customers to determine their service needs and oversee the repair process while maintaining company standards and customer relations.

The ideal candidate has automotive service advisor experience and a high school diploma, along with exceptional customer service skills. In return, we offer competitive health benefits, 401 K contributions, and bonuses.

Qualifications

• Experience as an automotive service advisor.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Monitor the progress of each vehicle throughout the day.
• Responsible for overseeing technician's efficiency and job completion.
• Participate in the development and documentation of SOPs.

Skills

Customer service skills

Attention to detail

Time management

Ability to multitask

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Job description

Acura of Avon is a family oriented company dedicated to our employees and customers. We are in immediate need of a Service Advisor who is reliable; detail oriented, can work independently and is ready to grow in our fast paced dealership. We offer all the tools needed to become more successful in this trade. Customer service professionals looking for an opportunity to grow and develop your career apply here.

RESPONSIBILITIES

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.

WHAT WE OFFER

• Health & Dental
• 401 K with Company Contribution
• Paid Vacation
• Largest Inventory in the Area – New & Used
• Excellent Earning Potential
• Base Salary
• Weekly and Monthly Bonuses
• Closed on Sundays.