Service Advisor

Saratoga Honda; New York (NY); On-site; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Flexible spending account

Job summary

A reputable automotive service provider in Latham, NY, is seeking a Service Writer to bridge the gap between customers and the service department. The successful candidate will assess vehicle needs, prepare detailed repair orders, and ensure top customer satisfaction while maintaining quality standards. Candidates should have experience in automotive advising, strong communication skills, and a passion for customer service. This full-time position offers competitive compensation and benefits in a supportive work environment.

Qualifications

• Experience in automotive service advising preferred.
• Strong understanding of vehicle maintenance and repair.
• Exceptional communication and interpersonal skills.
• Proficient in multitasking within a fast-paced environment.
• Valid driver’s license and clean driving record required.

Responsibilities

• Greet customers warmly and professionally.
• Assess vehicle issues and offer maintenance advice.
• Prepare detailed repair orders with costs and timelines.
• Liaise between technicians and customers.
• Promote and upsell additional services.
• Ensure quality standards and customer satisfaction.

Skills

Communication skills

Multitasking

Customer service

Automotive knowledge

Tools

Repair order software

Job description

Description

Northeast Acura has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle‑free experience to our customers. Located in Latham, NY, we are dedicated to offering top‑notch Acura sales, service, and financing while ensuring a welcoming environment for all.

Summary

As a Service Writer at Northeast Acura, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.

Why Work With Us?

• Competitive compensation package
• Comprehensive benefits, including health, dental, and vision
• 401(k) retirement plan with company match
• Ongoing training and development opportunities
• A supportive, team‑oriented work environment
• Opportunity to work with one of the most trusted automotive brands in the world

Key Responsibilities:

• Greet customers and ensure a warm, professional, and welcoming experience
• Assess vehicle issues and maintenance needs, offering expert advice and recommendations
• Prepare detailed repair orders, including costs, services required, and estimated timelines
• Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
• Promote and upsell additional services or products that benefit the customer
• Ensure all services are performed to Honda’s quality standards and customer satisfaction

Qualifications:

• Previous experience in an automotive service advisor role preferred
• Strong understanding of vehicle maintenance and repair processes
• Exceptional communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Proficient with computer systems and repair order software
• Passion for delivering outstanding customer service
• Must have a valid driver’s license and clean driving record

If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Northeast Acura!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Rotating weekends
• Weekends as needed

Ability to Commute:

• Latham, NY 12110 (Required)

Work Location: In person