Service Advisor: Fast-Paced Customer Experience Pro

STERLING AUTOMOTIVE GROUP; Lafayette (LA); Presencial; USD 40.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental, Vision, Disability, &

Paid Holidays & PTO

401(k) with employer match

Employee discounts on vehicles, parts

Career growth & training

Family owned and community roots

Descripción de la vacante

Sterling KIA in Lafayette, LA is seeking a Service Advisor to be the face of our Service Department, guiding customers through the service process with clear communication, accurate estimates, and a superior customer experience from start to finish.

This fast-paced role requires strong organization, multitasking, and excellent customer service skills to provide daily updates to customers and coordinate with technicians for diagnoses and repair progress.

Formación

• Minimum of 1 year of dealership Service Advising experience is required.
• Strong multitasking, organization, and time management skills.
• Professional appearance and demeanor.
• Willingness to learn and adapt quickly in a fast paced environment.
• Must pass background check and drug screen.
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience).
• High school diploma or equivalent.

Responsabilidades

• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once

Conocimientos

Multitasking

Organization

Time management

Professional appearance

Educación

High school diploma or equivalent

Descripción del empleo

Sterling KIA in Lafayette, LA is seeking a Service Advisor to be the face of our Service Department, guiding customers through the service process with clear communication, accurate estimates, and a superior customer experience from start to finish.

This fast-paced role requires strong organization, multitasking, and excellent customer service skills to provide daily updates to customers and coordinate with technicians for diagnoses and repair progress.