Service Advisor

EH Automotive Group; Mechanicsville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Busy service department

Supportive management

Team-oriented atmosphere

Growth opportunities

State-of-the-art facility

Job summary

Mechanicsville KIA, part of EH Automotive Group, is seeking an experienced Service Advisor for its busy service drive in Mechanicsville, VA. The role focuses on greeting customers, documenting repair needs, recommending services, and maintaining clear updates throughout the repair process.

Ideal candidates will have dealership service experience, excellent communication skills, and the ability to multitask in a fast-paced environment while delivering an exceptional guest experience from write-up

Qualifications

• Previous automotive service advisor experience required.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Recommend maintenance and repair services
• Communicate updates clearly throughout the repair process
• Coordinate with technicians to ensure timely repairs
• Deliver an exceptional customer experience from start to finish

Skills

Customer service

Communication

Multitasking

Organization

Dealership software

Tools

Reynolds & Reynolds

Job description

Experienced Service Advisor
Mechanicsville KIA

Do you thrive in a fast-paced service drive, know how to keep customers informed without sounding robotic, and can juggle repair orders, phone calls, and “quick questions” like a pro? Then Mechanicsville KIA wants to meet you!

Mechanicsville KIA is looking for an experienced Service Advisor to join our growing team. We’re searching for someone who understands the importance of communication, organization, and delivering an exceptional guest experience from write-up to delivery.

This is a great opportunity for an experienced advisor looking for a dealership with strong traffic, a supportive team, and an environment where your hard work is appreciated.

What We Offer:

• Competitive compensation
• Busy service department with consistent customer flow
• Supportive management team
• Positive and team-oriented atmosphere
• Opportunity for growth and advancement
• State-of-the-art facility

Responsibilities:

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Recommend maintenance and repair services
• Communicate updates clearly throughout the repair process
• Coordinate with technicians to ensure timely repairs
• Deliver an exceptional customer experience from start to finish

Qualifications:

• Previous automotive service advisor experience required
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Reynolds & Reynolds or dealership software experience is a plus
• Valid driver’s license required

Bonus points if:

• You can explain why brakes are needed without using interpretive dance
• You’ve mastered the art of answering three phone calls while checking in two customers
• You know “I’ll just wait for it” usually means they brought snacks and settled in for the day

If you’re an experienced advisor ready to join a growing dealership with a strong team culture,