Service Advisor

STERLING AUTOMOTIVE GROUP; Lafayette (LA); Sur place; USD 40 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, Dental, Vision, Disability, &

Paid Holidays & PTO

401(k) with employer match

Employee discounts on vehicles, parts

Career growth & training

Family owned and community roots

Résumé du poste

Sterling KIA in Lafayette, LA is seeking a Service Advisor to be the face of our Service Department, guiding customers through the service process with clear communication, accurate estimates, and a superior customer experience from start to finish.

This fast-paced role requires strong organization, multitasking, and excellent customer service skills to provide daily updates to customers and coordinate with technicians for diagnoses and repair progress.

Qualifications

• Minimum of 1 year of dealership Service Advising experience is required.
• Strong multitasking, organization, and time management skills.
• Professional appearance and demeanor.
• Willingness to learn and adapt quickly in a fast paced environment.
• Must pass background check and drug screen.
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience).
• High school diploma or equivalent.

Responsabilités

• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once

Connaissances

Multitasking

Organization

Time management

Professional appearance

Formation

High school diploma or equivalent

Description du poste

Join the Sterling KIA team in Lafayette, LA!

As a Service Advisor, you will be the face of our Service Department. This role is responsible for guiding customers through the service process while providing clear communication, accurate estimates, and an outstanding customer experience from start to finish.

This is a fast paced position that requires strong organization, the ability to multitask, and excellent customer service skills.

Essential Duties & Responsibilities

• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once

Requirements & Job Qualifications

• Minimum of 1 year of dealership Service Advising experience is required
• Strong multitasking, organization, and time management skills
• Professional appearance and demeanor
• Willingness to learn and adapt quickly in a fast paced environment
• Must pass background check and drug screen
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience)
• High school diploma or equivalent

Schedule

Full time Monday through Friday 7:00 AM to 5:30 PM
Every other Saturday required from 8:00 AM to 12:00 PM

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Competitive pay: $40,000 to $80, 000+ per year (Salary + Commission)
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with employer match
• Employee discounts on vehicles, services, and parts
• Career growth, ongoing paid training, and a professional work environment
• Family owned and operated with strong community roots

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.