Automotive Service Advisor - Customer Experience Leader

Hyundai; Florence (KY); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Résumé du poste

Kerry Automotive Group in Florence, KY is seeking a friendly Service Advisor to guide customers through the service process. You will meet with customers, determine their repair or service needs, and ensure a positive experience from drop-off to completion.

The role emphasizes upbeat, outgoing personalities, excellence in customer relations, and the ability to monitor progress, communicate updates, and support profitability through retail promotions.

Qualifications

• Experience in automotive service advisory is a plus.
• Must have a valid driver's license.

Responsabilités

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.

Connaissances

Customer service

Multitasking

Attention to detail

Computer skills

Description du poste

Kerry Automotive Group in Florence, KY is seeking a friendly Service Advisor to guide customers through the service process. You will meet with customers, determine their repair or service needs, and ensure a positive experience from drop-off to completion.

The role emphasizes upbeat, outgoing personalities, excellence in customer relations, and the ability to monitor progress, communicate updates, and support profitability through retail promotions.