Auto Service Advisor & Team Lead

Kia Country of Charleston; Kansas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(K) Retirement Plan

Medical, Dental, Vision Insurance

Job summary

Kia Country of Charleston in Kansas is seeking a results‑driven Service Advisor who can oversee service orders, coordinate technicians, and provide exceptional customer experiences.

You will diagnose vehicle needs, manage warranty claims, and ensure timely communication with customers while maintaining high service standards and promoting a positive dealership image.

Strong organizational skills, teamwork, and a professional appearance are essential in this role.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and prioritization.
• Strong communication with customers and team.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience to leave a positive dealership impression.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service staff.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.

Skills

Customer service

Leadership

Communication

Time management

Teamwork

Sales

Problem solving

Job description

Kia Country of Charleston in Kansas is seeking a results‑driven Service Advisor who can oversee service orders, coordinate technicians, and provide exceptional customer experiences.

You will diagnose vehicle needs, manage warranty claims, and ensure timely communication with customers while maintaining high service standards and promoting a positive dealership image.

Strong organizational skills, teamwork, and a professional appearance are essential in this role.