Service Advisor: Elevate Customer Experience with Tech

United Fidelity Bank; Winter Park (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK charitable initiative

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team in Florida. You will act as the liaison between service technicians and customers, explaining recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

In this role, you’ll walk the service lane, communicate to ensure timely work, and help deliver an exceptional customer experience that builds lasting loyalty across generations.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Goal setting

Communication

Consultative selling

Interpersonal skills

Technology savvy

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to join our nationwide team in Florida. You will act as the liaison between service technicians and customers, explaining recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

In this role, you’ll walk the service lane, communicate to ensure timely work, and help deliver an exceptional customer experience that builds lasting loyalty across generations.