Service Advisor: Elevate Customer Experience & Car Care

United Fidelity Bank; Carlsbad (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Associate purchase/discount programs

YouDecide discounts site access

DRVPNK cancer charity support

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service network. You will bridge the gap between Service Technicians and customers, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe.

You will greet customers, set appointments, outline needs from vehicle walk-arounds, and manage repair orders with transparent cost and time estimates, collaborating with technicians and parts staff to ensure timely service.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organization

Goal setting

Technology aptitude

Sales experience

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service network. You will bridge the gap between Service Technicians and customers, explain technician recommendations in clear language, and identify up-sell opportunities to keep vehicles safe.

You will greet customers, set appointments, outline needs from vehicle walk-arounds, and manage repair orders with transparent cost and time estimates, collaborating with technicians and parts staff to ensure timely service.