Tech-Savvy Service Advisor: Elevate Customer Experience

AutoNation; Jacksonville (FL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Maternity benefits

Associate discounts

YouDecide deals

Job summary

AutoNation in Jacksonville, FL seeks a Service Advisor to join our state-of-the-art service departments. You’ll bridge between Service Technicians and customers, translating technical recommendations into clear guidance while identifying upsell opportunities to keep vehicles safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and communicate timelines with transparency. A strong focus on customer experience and teamwork helps drive loyalty across generations.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer experience

Goal setting

Sales experience

Communication

Consultative selling

Interpersonal skills

Organizational skills

Willingness to follow up

Technology experience

Driver's license

Education

High school diploma or equivalent

Job description

AutoNation in Jacksonville, FL seeks a Service Advisor to join our state-of-the-art service departments. You’ll bridge between Service Technicians and customers, translating technical recommendations into clear guidance while identifying upsell opportunities to keep vehicles safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and communicate timelines with transparency. A strong focus on customer experience and teamwork helps drive loyalty across generations.