Service Advisor: Elevate Customer Experience & Vehicle Safety

United Fidelity Bank; United States; On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Healthy work-life balance with health,

Associate purchase and discounts on ve

YouDecide discounts from top providers

DRVPNK cancer research contributions

Job summary

AutoNation seeks a Service Advisor to bridge Service Technicians and customers in our nationwide network, helping 20,000 cars daily while driving loyalty through exceptional service and informed recommendations.

You'll greet customers, schedule appointments, explain repairs in clear language, and identify up-sell opportunities to keep vehicles safe and well maintained, using cutting-edge technology to support decisions.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Organizational skills

Tech-savviness

Follow-up

Goal setting

Education

High school diploma or equivalent

Job description

AutoNation seeks a Service Advisor to bridge Service Technicians and customers in our nationwide network, helping 20,000 cars daily while driving loyalty through exceptional service and informed recommendations.

You'll greet customers, schedule appointments, explain repairs in clear language, and identify up-sell opportunities to keep vehicles safe and well maintained, using cutting-edge technology to support decisions.