Automotive Service Advisor: Elevate Customer Experience

United Fidelity Bank; Georgia; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate purchase program

Discounts on services and parts

YouDecide discounts

DRVPNK cancer charities support

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team, serving as the bridge between service technicians and customers in the vehicle service lane. In this role you’ll explain recommendations in plain language, set and confirm appointments, identify vehicle needs, and pursue up-sell opportunities to keep cars safe and on the road while delivering an exceptional customer experience.

Collaborate with technicians and parts staff to ensure timely, transparent service, meet sales goals,

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Exceptional customer experience

Communication

Sales ability

Interpersonal skills

Organizational skills

Follow up with customers

Tech-savvy

Valid driver’s license

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide team, serving as the bridge between service technicians and customers in the vehicle service lane. In this role you’ll explain recommendations in plain language, set and confirm appointments, identify vehicle needs, and pursue up-sell opportunities to keep cars safe and on the road while delivering an exceptional customer experience.

Collaborate with technicians and parts staff to ensure timely, transparent service, meet sales goals,