Automotive Service Advisor & Customer Experience

AutoNation; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase/discount programs

Job summary

AutoNation is seeking a Service Advisor in the United States for our Florida operations. You’ll bridge Service Technicians and customers, explaining repairs in clear language and identifying up-sell opportunities to keep drivers safe.

You’ll work in our service departments and help create memorable service experiences with proactive follow-up and tech-enabled processes. The role emphasizes customer-centric service, cross-functional communication, and the use of consultative selling to plan

Qualifications

• High school diploma or equivalent.
• Excellent customer experience abilities.
• Ability to set and achieve targeted sales goals.
• Strong communication and interpersonal skills.
• Comfort with technology and vehicle maintenance concepts.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Tech-savvy

Interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in the United States for our Florida operations. You’ll bridge Service Technicians and customers, explaining repairs in clear language and identifying up-sell opportunities to keep drivers safe.

You’ll work in our service departments and help create memorable service experiences with proactive follow-up and tech-enabled processes. The role emphasizes customer-centric service, cross-functional communication, and the use of consultative selling to plan