Service Advisor: Elevate Customer Experience & Vehicle Safety

United Fidelity Bank; Buford (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision

Maternity benefits

Associate discounts on vehicles, parts

YouDecide deals

DRVPNK charitable impact

Job summary

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers in our state-of-the-art service departments. You will explain recommendations in plain language and identify up-sell opportunities to keep vehicles safe.

Join a nationwide team servicing thousands of cars daily, with a focus on outstanding customer experience, sales goals, and loyalty. High school diploma required; prior sales experience welcome; must enjoy technology and maintain a safe

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and with whom they want updates.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication skills

Goal setting

Sales experience

Tech-savvy

Driver's license

Education

High school diploma or equivalent

Tools

Automotive tech tools

Job description

AutoNation is seeking a Service Advisor to act as the go-between for Service Technicians and customers in our state-of-the-art service departments. You will explain recommendations in plain language and identify up-sell opportunities to keep vehicles safe.

Join a nationwide team servicing thousands of cars daily, with a focus on outstanding customer experience, sales goals, and loyalty. High school diploma required; prior sales experience welcome; must enjoy technology and maintain a safe