Service Advisor: Elevate Customer Experience & Vehicle Safety

AutoNation; Tustin (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate purchase program

YouDecide discounts

DRVPNK charitable initiative

Job summary

AutoNation in California is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service lanes. You will set appointments, explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe and running.

You’ll meet sales and satisfaction targets, greet customers warmly, assess vehicle needs during walks and test drives, prepare repair orders with estimates, and maintain close communication with technicians and parts

Qualifications

• High school diploma or equivalent required.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Valid in-state driver’s license and a safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales

Interpersonal skills

Organization

Education

High school diploma or equivalent

Job description

AutoNation in California is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service lanes. You will set appointments, explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe and running.

You’ll meet sales and satisfaction targets, greet customers warmly, assess vehicle needs during walks and test drives, prepare repair orders with estimates, and maintain close communication with technicians and parts