Automotive Service Advisor, Customer Experience Pro

AutoNation Ford Sanford; California; On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k matching

Maternity benefits

Employee vehicle discounts

Job summary

AutoNation is seeking a Service Advisor in California to bridge the gap between Service Technicians and customers, explaining technician recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling appointments, meeting sales targets, greeting customers, assessing vehicle needs, and following up to ensure satisfaction. A high school diploma and customer service excellence are essential.

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers and use technology.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction indices.
• Greet customers warmly as they arrive.
• Determine vehicle needs via walk-arounds, inspections, and test drives.
• Use a consultative selling process to plan maintenance with customers.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Tech-savvy

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in California to bridge the gap between Service Technicians and customers, explaining technician recommendations in plain language and identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling appointments, meeting sales targets, greeting customers, assessing vehicle needs, and following up to ensure satisfaction. A high school diploma and customer service excellence are essential.