Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation Inc.; United States; In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation and 401k

Healthy work-life balance with health,

Associate purchase/discount programs

YouDecide deals

DRVPNK cancer charity support

Descrizione del lavoro

AutoNation Inc. is seeking a Service Advisor to bridge the gap between customers and our service technicians in a nationwide network.

You’ll explain technician recommendations in plain language and identify up-sell opportunities to keep vehicles safe. In this role, you will greet customers, schedule and confirm appointments, generate repair orders with transparent cost estimates, and collaborate with technicians and parts staff to ensure timely, high‑quality service and exceptional customer

Competenze

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Mansioni

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Conoscenze

Exceptional customer experience

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Willingness to follow up

Experience with technology

Valid driver’s license

Formazione

High school diploma or equivalent

Descrizione del lavoro

AutoNation Inc. is seeking a Service Advisor to bridge the gap between customers and our service technicians in a nationwide network.

You’ll explain technician recommendations in plain language and identify up-sell opportunities to keep vehicles safe. In this role, you will greet customers, schedule and confirm appointments, generate repair orders with transparent cost estimates, and collaborate with technicians and parts staff to ensure timely, high‑quality service and exceptional customer