Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation Ford Sanford; Spokane Valley (WA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle/service discounts

Job summary

AutoNation Ford Sanford is seeking a Service Advisor to bridge communications between customers and service technicians. You will greet clients, set appointments, and explain technician recommendations in clear terms, while identifying up-sell opportunities to keep vehicles safe and reliable.

You will use tech tools to prepare estimates, track progress, and follow up with customers to ensure satisfaction. A focus on up-selling and driving loyalty completes the role in a fast-paced service

Qualifications

• High school diploma or equivalent.
• Excellent customer service experience.
• Ability to meet sales targets.
• Strong communication and interpersonal skills.
• Willingness to use technology in service process.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Set, confirm and prepare for customer appointments.
• Meet or exceed sales and CSI targets.
• Greet customers and assess vehicle needs.
• Provide cost and time estimates with transparency.
• Communicate with technicians and parts staff.
• Follow up with customers on status and satisfaction.
• Gain product knowledge to assist customers.
• Deliver exceptional customer experience to drive loyalty.

Skills

Customer service

Sales ability

Communication

Interpersonal skills

Organizational skills

Technology literacy

Driver's license

Education

High school diploma or equivalent

Job description

AutoNation Ford Sanford is seeking a Service Advisor to bridge communications between customers and service technicians. You will greet clients, set appointments, and explain technician recommendations in clear terms, while identifying up-sell opportunities to keep vehicles safe and reliable.

You will use tech tools to prepare estimates, track progress, and follow up with customers to ensure satisfaction. A focus on up-selling and driving loyalty completes the role in a fast-paced service