Service Advisor: Elevate Customer Experience & Vehicle Care

AutoNation Ford Sanford; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

YouDecide discounts

Job summary

AutoNation Ford Sanford in Florida is seeking a Service Advisor to bridge technicians and customers in our service lanes. You will explain maintenance recommendations in plain language and identify upsell opportunities to keep vehicles safe and compliant.

The role emphasizes delivering an exceptional customer experience, meeting sales targets, and coordinating with technicians to ensure timely repairs. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service experience.
• Ability to meet sales goals.
• Strong communication and interpersonal skills.

Responsibilities

• Set, confirm and prepare for appointments with customers for service.
• Explain service recommendations in clear terms and upsell where appropriate.
• Greet customers and manage expectations for vehicle repairs.
• Prepare repair orders with cost estimates and timelines.
• Coordinate with technicians and parts for timely service.
• Follow up with customers to communicate progress and status.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation Ford Sanford in Florida is seeking a Service Advisor to bridge technicians and customers in our service lanes. You will explain maintenance recommendations in plain language and identify upsell opportunities to keep vehicles safe and compliant.

The role emphasizes delivering an exceptional customer experience, meeting sales targets, and coordinating with technicians to ensure timely repairs. A high school diploma and strong communication skills are required.