Service Advisor: Elevate Auto Care & Customer Experience

AutoNation Ford Sanford; Mesa (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Associate vehicle discount

YouDecide discounts

DRVPNK charity fundraising

Job summary

AutoNation is seeking a Service Advisor to bridge between Service Technicians and customers, explaining repairs in clear terms and identifying upsell opportunities to keep vehicles safe. You’ll be part of a nationwide team servicing thousands of cars and delivering strong customer loyalty.

In this role, you’ll schedule appointments, meet sales targets, and ensure transparent cost estimates while maintaining a high level of customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and the customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and vehicle walk-around, inspections and test drives.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and satisfaction.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales experience

Interpersonal skills

Organizational skills

Goal setting

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge between Service Technicians and customers, explaining repairs in clear terms and identifying upsell opportunities to keep vehicles safe. You’ll be part of a nationwide team servicing thousands of cars and delivering strong customer loyalty.

In this role, you’ll schedule appointments, meet sales targets, and ensure transparent cost estimates while maintaining a high level of customer satisfaction.