Service Advisor: Elevate Customer Experience & Growth

Shottenkirk Automotive Group; Waukee (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. They may also set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes delivering exceptional customer service, maintaining accurate progress updates, reconciling invoices, and clearly explaining completed work to customers. Energetic individuals with integrity and prior service-advising experience are sought in a growing organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Energetic personality.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Listen to customer needs and clearly report vehicle symptoms.
• Determine maintenance needs based on age, mileage and history.
• Prepare complete labor and parts cost estimates.
• Establish follow-up times for service progress.
• Monitor daily vehicle progress and update customers.
• Verify final invoice matches completed work on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Integrity

Computer skills

Experience in service role

Job description

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. They may also set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes delivering exceptional customer service, maintaining accurate progress updates, reconciling invoices, and clearly explaining completed work to customers. Energetic individuals with integrity and prior service-advising experience are sought in a growing organization.