Service Advisor

Shottenkirk Automotive Group; Waukee (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. They may also set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes delivering exceptional customer service, maintaining accurate progress updates, reconciling invoices, and clearly explaining completed work to customers. Energetic individuals with integrity and prior service-advising experience are sought in a growing organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Energetic personality.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Listen to customer needs and clearly report vehicle symptoms.
• Determine maintenance needs based on age, mileage and history.
• Prepare complete labor and parts cost estimates.
• Establish follow-up times for service progress.
• Monitor daily vehicle progress and update customers.
• Verify final invoice matches completed work on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Integrity

Computer skills

Experience in service role

Job description

Service Advisor

Shottenkirk Chevrolet Waukee

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.