Automotive Service Advisor - Elevate Customer Experience

Willis Lexus; Des Moines (IA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off and holidays

Employee discounts

Paid training and development

Job summary

Willis Automotive in Des Moines, IA is seeking a Service Advisor to consult with customers and determine their service needs while guiding them through repair processes.

Under the Service Manager, you will provide accurate estimates, discuss maintenance recommendations, and ensure timely communication with customers and the dispatch team. A high school diploma and dealership experience are preferred.

Qualifications

• High school diploma or equivalent required.
• At least three years of relevant dealership experience preferred.
• Excellent written and oral communication skills.
• Ability to operate in a team-based environment.
• Knowledge of vehicle service processes and maintenance practices.

Responsibilities

• Consult with customers to determine service needs and vehicle issues.
• Provide estimates for labor and parts and obtain customer approval.
• Explain recommended maintenance and repairs based on manufacturer specifications.
• Enter customer and vehicle data into approved software; communicate progress to customers.
• Coordinate with dispatch and technicians to manage service workflow.
• Ensure proper billing and timely revenue collection for services.

Skills

Customer service

Communication

Teamwork

Problem solving

Reading/comprehension

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds

Job description

Willis Automotive in Des Moines, IA is seeking a Service Advisor to consult with customers and determine their service needs while guiding them through repair processes.

Under the Service Manager, you will provide accurate estimates, discuss maintenance recommendations, and ensure timely communication with customers and the dispatch team. A high school diploma and dealership experience are preferred.