Service Advisor: Elevate Customer Experience & Earnings

Castle Subaru; Schaumburg (IL); On-site; USD 63,000 - 150,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid premu

Dental insurance

Vision insurance options

Voluntary Benefits (Accident, Critical

Disability and more

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness: Health, legal, and财

Job summary

Castle VW of Schaumburg is seeking a Service Advisor to manage the service drive from check-in to delivery, ensuring a smooth customer experience and efficient technician time. You will answer questions on vehicle concerns, warranties, and repairs while maintaining high customer satisfaction scores.

We offer top-tier compensation and growth opportunities in a high-traffic, supportive dealership environment. Join us to advance your career with Castle VW of Schaumburg.

Qualifications

• Minimum 2 consecutive years of service advisor/writer experience.
• Excellent communication skills with customers.
• Professional appearance and a valid driver’s license.
• Clean driving record.
• Team oriented and self-motivated.

Responsibilities

• Manage the flow of the service drive from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently.
• Maintain strong customer satisfaction scores.

Skills

Service advisor experience

Customer communication

Team oriented

Self-motivated

Valid driver’s license

Job description

Castle VW of Schaumburg is seeking a Service Advisor to manage the service drive from check-in to delivery, ensuring a smooth customer experience and efficient technician time. You will answer questions on vehicle concerns, warranties, and repairs while maintaining high customer satisfaction scores.

We offer top-tier compensation and growth opportunities in a high-traffic, supportive dealership environment. Join us to advance your career with Castle VW of Schaumburg.