Service Advisor: Elevate Customer Experience in Auto Care

Friendship Automotive Enterprises; Forest City (NC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Incentives & commissions

Benefits package

Job summary

Friendship Chevy/GMC of Forest City is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, and determine maintenance needs while communicating updates and estimates throughout the service process.

The role requires strong customer service, excellent communication, and comfort working in a fast-paced, process-driven environment with attention to detail and a professional appearance.

Qualifications

• Strong focus on delivering excellent customer service.
• Excellent written and verbal communication.
• Ability to work well in a process-driven environment.
• Desire to thrive in a fast-paced role.
• Attention to detail and organization.

Responsibilities

• Greet customers to obtain contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend maintenance or repairs.
• Prepare an accurate estimate for service costs.
• Monitor service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication

Process-driven

Detail-oriented

Professional appearance

Job description

Friendship Chevy/GMC of Forest City is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, and determine maintenance needs while communicating updates and estimates throughout the service process.

The role requires strong customer service, excellent communication, and comfort working in a fast-paced, process-driven environment with attention to detail and a professional appearance.