Service Advisor: Customer Experience & Repair Liaison

Burtness Chevrolet; Orfordville (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

Vehicle/service discounts

Training & growth

Family-owned environment

Job summary

Burtness Chevrolet in Orfordville, WI is seeking a Service Advisor who thrives on helping customers navigate the service process. You will greet customers, document issues, create repair orders, and keep clients updated while coordinating with technicians to ensure timely work.

The ideal candidate values clear communication, stays organized in a busy shop, and is eager to learn dealership software. We offer training and a supportive, family-owned environment with benefits.

Qualifications

• Excellent communication with customers and colleagues.
• Strong customer service orientation and problem solving.
• Ability to multitask and stay organized in a fast-paced auto shop.
• Willingness to learn dealership software and processes.
• Positive attitude and team-focused mindset.

Responsibilities

• Greet customers and be their main contact through the service process.
• Listen to concerns and document vehicle issues accurately.
• Create repair orders and explain recommended services.
• Coordinate with technicians for timely repairs.
• Provide updates on vehicle status and timelines to customers.
• Handle billing, payments, and warranty information.
• Deliver outstanding customer experience from start to finish.

Skills

Strong communication

Customer service

Multitasking

Adaptability

Team player

Willingness to learn

Tools

Dealership software

Job description

Burtness Chevrolet in Orfordville, WI is seeking a Service Advisor who thrives on helping customers navigate the service process. You will greet customers, document issues, create repair orders, and keep clients updated while coordinating with technicians to ensure timely work.

The ideal candidate values clear communication, stays organized in a busy shop, and is eager to learn dealership software. We offer training and a supportive, family-owned environment with benefits.