Service Advisor: Elevate Customer Experience & Growth

Napervillecjdr; Naperville (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Major medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Employee vehicle discounts

Career advancement

Employee Wellness

Job summary

Castle CDJR of Naperville is seeking an experienced Service Advisor to own the customer experience from check-in to delivery. You will guide customers on vehicle concerns, warranties, and repairs while coordinating with the shop to optimize technician time.

We value strong communication, a professional appearance, and a proven record of customer satisfaction. This role offers a path for growth in a high-traffic dealership with supportive leadership.

Qualifications

• Prior service advisor or writer experience required (minimum 2 consecutive years).
• Excellent communication with customers.
• Professional appearance and strong sales/service track record.
• Proven customer satisfaction results and teamwork.

Responsibilities

• Manage the service drive flow and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Collaborate with the shop to maximize technician time efficiency.
• Maintain high customer satisfaction scores and service standards.

Skills

Service Advisor experience

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Work with little supervision

Clean driving record

Job description

Castle CDJR of Naperville is seeking an experienced Service Advisor to own the customer experience from check-in to delivery. You will guide customers on vehicle concerns, warranties, and repairs while coordinating with the shop to optimize technician time.

We value strong communication, a professional appearance, and a proven record of customer satisfaction. This role offers a path for growth in a high-traffic dealership with supportive leadership.