Automotive Service Advisor - Customer Care & Tech Savvy

Ellwood City, PA; Ellwood City (Lawrence County); Hybrid; USD 50,000 - 150,000; Full time

Benefits offered by this job

Pay plans up to $150,000 annually

Medical, Dental, Vision Insurance

401k and additional benefits

Accrued Vacation Time

Discounts on products, services, and>

Extensive and ongoing training with>

Job summary

Ed Napleton Automotive Group's Ellwood City CDJR is seeking a Service Advisor who acts as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process. This role focuses on transparency, quality service, and timely communication with both customers and parts/tech teams.

Join a family-owned, nationwide dealer group offering pay plans up to $150,000 annually, medical/dental/vision insurance, 401k, vacation time,

Qualifications

• Experience in automotive service advisor role preferred but not required.
• Excellent communication and desk-side skills.
• Ability to explain repair costs and time estimates clearly.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Tools

CDK

Job description

Ed Napleton Automotive Group's Ellwood City CDJR is seeking a Service Advisor who acts as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process. This role focuses on transparency, quality service, and timely communication with both customers and parts/tech teams.

Join a family-owned, nationwide dealer group offering pay plans up to $150,000 annually, medical/dental/vision insurance, 401k, vacation time,