Automotive Service Advisor: Growth, Tech-Savvy Liaison

Napleton Illinois; Arlington Heights (IL); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Incentive pay

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Sick Time

Employee Discounts

Training

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Arlington Heights CDJR to serve as the liaison between customers and technicians, presenting repair recommendations and ensuring the service lane runs smoothly.

We offer a family-owned, multi-brand environment with extensive training, medical/dental/vision coverage, a 401K plan, paid vacations and sick time, and employee discounts. Strong communication and tech skills are valued.

Qualifications

• Excellent customer service and communication skills.
• Willingness to undergo a background check and drug screen.
• 18+ years of age or older as per company policy.
• Tech-savvy and able to learn new software and tools.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Arlington Heights CDJR to serve as the liaison between customers and technicians, presenting repair recommendations and ensuring the service lane runs smoothly.

We offer a family-owned, multi-brand environment with extensive training, medical/dental/vision coverage, a 401K plan, paid vacations and sick time, and employee discounts. Strong communication and tech skills are valued.