Service Advisor

Napervillecjdr; Naperville (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Major medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Employee vehicle discounts

Career advancement

Employee Wellness

Job summary

Castle CDJR of Naperville is seeking an experienced Service Advisor to own the customer experience from check-in to delivery. You will guide customers on vehicle concerns, warranties, and repairs while coordinating with the shop to optimize technician time.

We value strong communication, a professional appearance, and a proven record of customer satisfaction. This role offers a path for growth in a high-traffic dealership with supportive leadership.

Qualifications

• Prior service advisor or writer experience required (minimum 2 consecutive years).
• Excellent communication with customers.
• Professional appearance and strong sales/service track record.
• Proven customer satisfaction results and teamwork.

Responsibilities

• Manage the service drive flow and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Collaborate with the shop to maximize technician time efficiency.
• Maintain high customer satisfaction scores and service standards.

Skills

Service Advisor experience

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Work with little supervision

Clean driving record

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle CDJR of Naperville, and want you to be a part of it.

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.