Service Advisor

Castle Chrysler Dodge Jeep RAM of Naperville; Naperville (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Top-tier compensation

Career growth

High-traffic dealership

Supportive leadership

401K match

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid time off

Vehicle discounts

Career advancement

Wellness resources

Job summary

Castle Chrysler Dodge Jeep RAM of Naperville is seeking a Service Advisor to own the customer journey on the service drive. You’ll greet guests, manage check-in, and ensure smooth repairs while keeping customers informed with professional communication.

You’ll collaborate with technicians and service teams to maximize efficiency and satisfaction, delivering a consistently positive service experience and supporting dealership goals.

Qualifications

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Manage the flow of the service drive and ensure prompt, professional service
• Own the customer experience from check-in to delivery and address vehicle concerns
• Collaborate with the shop to maintain high customer satisfaction scores

Skills

Service advisor experience

Customer service skills

Job description

Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships.

We are building something special at Castle CDJR of Naperville, and want you to be a part of it.

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here - are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Service Advisor: $75000.00 + based on expirence.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.