Service Experience Advisor

Castle GMC, Cadillac, Chevrolet of McHenry; McHenry (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Top-tier compensation

Career growth opportunities

High-traffic dealership

Supportive leadership

Job summary

Castle Autoplex of McHenry is seeking a Service Advisor to join our busy service department. You’ll build relationships with customers and guide them through the service process.

Responsibilities include managing the service drive flow, addressing vehicle concerns and warranties, coordinating with technicians, and maintaining high customer-satisfaction scores. We offer strong compensation, growth opportunities, and a collaborative team culture.

Qualifications

• Minimum of 2 consecutive years as Service Advisor/Writer.
• Excellent communication with customers throughout the service cycle.
• Professional, well-groomed appearance.
• Proven track record of customer satisfaction.

Responsibilities

• Manage the service drive flow and own the customer experience from check-in to delivery.
• Answer questions on vehicle concerns, warranties, and repairs.
• Coordinate with the shop to keep technician time efficient.

Skills

Service Advisor experience

Excellent communication

Professional appearance

Customer-focused

Job description

Castle Autoplex of McHenry is seeking a Service Advisor to join our busy service department. You’ll build relationships with customers and guide them through the service process.

Responsibilities include managing the service drive flow, addressing vehicle concerns and warranties, coordinating with technicians, and maintaining high customer-satisfaction scores. We offer strong compensation, growth opportunities, and a collaborative team culture.