Top-Earning Service Advisor | Customer Experience Leader

Castle Volkswagen of Schaumburg; Schaumburg (IL); On-site; USD 63,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Major medical insurance (employee paid

Dental, Vision insurance options

Voluntary Benefits

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness (EAP, health, legal,

Job summary

Castle Volkswagen of Schaumburg is seeking a Service Advisor to manage the service drive, oversee the customer experience from check-in to delivery, and coordinate with technicians to ensure efficient repairs.

We offer top-tier compensation, career growth opportunities, and a high-traffic dealership with supportive leadership. Bring strong communication, a professional appearance, and a proven record of customer satisfaction.

Qualifications

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• As a Service Advisor, you’ll manage the flow of the service drive while ensuring prompt, professional, and friendly service.
• Own the customer experience from check-in to delivery and answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently and work closely with the shop to maintain high customer satisfaction scores.

Skills

Service Advisor experience

Communication skills

Professional appearance

Sales ability

Customer satisfaction focus

Team oriented

Self-motivated

Valid driver’s license

Job description

Castle Volkswagen of Schaumburg is seeking a Service Advisor to manage the service drive, oversee the customer experience from check-in to delivery, and coordinate with technicians to ensure efficient repairs.

We offer top-tier compensation, career growth opportunities, and a high-traffic dealership with supportive leadership. Bring strong communication, a professional appearance, and a proven record of customer satisfaction.