Service Advisor: Elevate Customer Experience & CSI

Creative-Automotive-Solutions-Inc; Elizabethtown (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO after 60 days

Sick time after 60 days

Health Insurance

401K with company match

Vision Insurance

Dental Insurance

Life Insurance & AD&D

Job summary

Swope Family of Dealerships is seeking a Service Advisor to manage the guest service experience from the service drive through to vehicle handoff. You will greet guests, explain maintenance per manufacturer specifications, and keep them informed about repair timelines and changes to estimates or pickup times.

Join a team focused on trust and community involvement, with opportunities for training and growth in a multi-location, customer-centric dealership group.

Qualifications

• High School diploma or GED required or equivalent.
• Must be 18 years or older and have a valid driver’s license.
• Strong communication and customer service skills are essential.
• Ability to multitask and work in a team environment is required.
• Knowledge of vehicle technologies is a plus.

Responsibilities

• Maintain CSI rating as set by the service manager.
• Oversee the guest service experience from service drive to vehicle return.
• Greet guests at their car with a smile and advise on maintenance per manufacturer specs.
• Communicate repair timelines and any changes to estimates or pickup times.
• Coordinate with technicians to ensure efficient workflow and accuracy on repair orders.
• Address guest concerns, pass along questions, and follow up via calls or emails.
• Maintain certifications and training as required by the manufacturer.

Skills

Customer service

Communication

Multi-tasking

Analytical

Team player

Valid driver’s license

Vehicle technology knowledge

Education

High School diploma or GED

Tools

MS Office

Job description

Swope Family of Dealerships is seeking a Service Advisor to manage the guest service experience from the service drive through to vehicle handoff. You will greet guests, explain maintenance per manufacturer specifications, and keep them informed about repair timelines and changes to estimates or pickup times.

Join a team focused on trust and community involvement, with opportunities for training and growth in a multi-location, customer-centric dealership group.