Service Advisor: Growth, Benefits, and Community Impact

Creative-Automotive-Solutions-Inc; Elizabethtown (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401K with Company Match

PTO after 60 days

Paid Sick Time

Vision Insurance

Dental Insurance

Company Paid Life Insurance & AD&D

Supplemental life insurance

Company Paid Short Term Disability

Long Term Disability

Critical illness & Accident Coverage

Identity Theft Protection

Discount Programs

Referral Programs

Employee Assistance Program

Pet insurance

Job summary

Swope Family of Dealerships in Elizabethtown, KY is seeking a Service Advisor to join our day shift team. You’ll greet guests, explain maintenance needs, schedule repairs and coordinate with technicians to ensure accurate timelines and high CSI.

We offer a comprehensive benefits package including Health Insurance, 401K with company match, paid time off after 60 days, and a supportive work culture with opportunities for growth.

Qualifications

• High School diploma or GED.
• Must be 18 years or older with a valid driver's license.
• Broad knowledge of new vehicle technologies and basic computer skills.
• Able to analyze information and multi-task in a fast-paced shop.
• Strong communication and customer service orientation.

Responsibilities

• Maintain CSI rating as set by dealership’s service manager.
• Responsible for the entire guest service experience from the service drive until vehicle is returned to the guest.
• Greet every guest at their car with a smile.
• Advise guests on the care of their vehicles and the value of maintenance in accordance with manufacturer specifications.
• Effectively communicate the repair timeline to the guest.
• Follow up with progress calls and/or emails to guests regarding changes in estimates or pickup time.
• Communicate with technicians to ensure efficient workflow.
• Document repair and maintenance changes on repair orders in the approved manner.
• Resolve guest concerns and questions.
• Maintain any certifications and trainings as required by the manufacturer.
• Available for Tuesday thru Saturday schedule.

Skills

Vehicle tech basics

Analytical thinking

Multi-tasking

Written & verbal communication

Customer service focus

Education

High School diploma or GED

Job description

Swope Family of Dealerships in Elizabethtown, KY is seeking a Service Advisor to join our day shift team. You’ll greet guests, explain maintenance needs, schedule repairs and coordinate with technicians to ensure accurate timelines and high CSI.

We offer a comprehensive benefits package including Health Insurance, 401K with company match, paid time off after 60 days, and a supportive work culture with opportunities for growth.