Service Advisor — Elevate Customer Experience & Auto Care

Capitol Ford; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Telemedicine services

Vehicle purchase program

Job summary

Capitol Ford, part of the DGDG family, is seeking an experienced Service Advisor to deliver a world-class automotive retail experience in the service department. You will assess guests’ needs, coordinate repairs, and communicate timelines and costs clearly while maintaining a high standard of guest satisfaction.

You will write repair orders, manage check-in/delivery, and consult on vehicle care according to manufacturer specifications.

Qualifications

• 1 year of previous Service Advisor experience required.
• Valid state driver’s license and clean driving record.
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs.
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Skills

Customer service

Communication

Time management

Tools

X-Time

CDK

Job description

Capitol Ford, part of the DGDG family, is seeking an experienced Service Advisor to deliver a world-class automotive retail experience in the service department. You will assess guests’ needs, coordinate repairs, and communicate timelines and costs clearly while maintaining a high standard of guest satisfaction.

You will write repair orders, manage check-in/delivery, and consult on vehicle care according to manufacturer specifications.