Service Advisor at Capitol Ford

Capitol Chevrolet; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Values-driven culture

Career development opportunities

Medical, Dental, Vision

401k with company match

Employee Assistance Program with tele/

Vehicle Purchase Program with service

Job summary

Capitol Ford, part of DGDG, is hiring a Service Advisor to deliver a world-class automotive retail service experience. You will greet guests, assess needs, write repair orders, coordinate check-in and delivery, and communicate repair estimates to guests.

Requirements include 1 year of Service Advisor experience, valid driver's license, and availability for evenings/weekends. X-Time and CDK experience is a plus; salary ranges from $36,000 to $150,000 with commissions based on metrics.

Qualifications

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase.
• 1-year of previous Service Advisor experience.
• Valid state driver’s license and good driving record (no major violations).
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs.
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Skills

Guest experience focus

Customer service

Communication

Tools

X-Time

CDK

Job description

Are you looking for an exciting career withone of theTop 100 Ford stores in the nation? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Ford is one of the top 100 Ford stores in the nation and has beenselling over 3,000 Mustangs, F-150’s, new and used vehicles annually.

As aService Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

What you'll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class