Service Advisor: Elevate Guest Experience & Growth

Capitol Chevrolet; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Values-driven culture

Career development opportunities

Medical, Dental, Vision

401k with company match

Employee Assistance Program with tele/

Vehicle Purchase Program with service

Job summary

Capitol Ford, part of DGDG, is hiring a Service Advisor to deliver a world-class automotive retail service experience. You will greet guests, assess needs, write repair orders, coordinate check-in and delivery, and communicate repair estimates to guests.

Requirements include 1 year of Service Advisor experience, valid driver's license, and availability for evenings/weekends. X-Time and CDK experience is a plus; salary ranges from $36,000 to $150,000 with commissions based on metrics.

Qualifications

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase.
• 1-year of previous Service Advisor experience.
• Valid state driver’s license and good driving record (no major violations).
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs.
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Skills

Guest experience focus

Customer service

Communication

Tools

X-Time

CDK

Job description

Capitol Ford, part of DGDG, is hiring a Service Advisor to deliver a world-class automotive retail service experience. You will greet guests, assess needs, write repair orders, coordinate check-in and delivery, and communicate repair estimates to guests.

Requirements include 1 year of Service Advisor experience, valid driver's license, and availability for evenings/weekends. X-Time and CDK experience is a plus; salary ranges from $36,000 to $150,000 with commissions based on metrics.