Service Advisor: Guest‑First Auto Care | Commission Eligible

Capitol Ford; San Jose (CA); Hybrid; USD 36,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Employee Assistance Program with telem

Exclusive Employee Vehicle Purchase

3-Year Service Maintenance Package

Job summary

Capitol Ford in San Jose is seeking a Service Advisor to deliver a world-class automotive service experience. You will assess guest needs and coordinate vehicle repairs using X-Time and CDK, ensuring clear communication throughout the service process.

You will write repair orders, present and adjust estimates, and keep guests informed about progress and timing. A minimum of 1 year of Service Advisor experience and availability for evenings/weekends are required.

Qualifications

• 1 year of prior Service Advisor experience.
• Valid state driver’s license and clean driving record.
• Commitment to excellent guest experience across channels.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs.
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Skills

Guest experience

Customer service

Sales skills

Communication

Team collaboration

Tools

X-Time

CDK

Job description

Capitol Ford in San Jose is seeking a Service Advisor to deliver a world-class automotive service experience. You will assess guest needs and coordinate vehicle repairs using X-Time and CDK, ensuring clear communication throughout the service process.

You will write repair orders, present and adjust estimates, and keep guests informed about progress and timing. A minimum of 1 year of Service Advisor experience and availability for evenings/weekends are required.