Service Advisor: Customer-Centric Auto Care

Mills Automotive Group; Newnan (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health

Dental

Medical

401K

Paid Time Off

Job summary

Subaru of Newnan is hiring a Service Advisor to greet customers, collect vehicle details, and communicate maintenance needs. The role emphasizes accurate cost estimates, progress updates, and clear explanations of work performed to customers.

Located in Newnan, GA, the dealership offers a clean, safe work environment with temperature-controlled shop facilities. Aiming for long-term growth, the team values integrity and customer satisfaction in a busy service department.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or similar role.
• Excellent communication and interpersonal skills.
• Ability to collect customer and vehicle information accurately.
• CDK experience preferred but not required.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and report needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CDK Experience

Job description

Subaru of Newnan is hiring a Service Advisor to greet customers, collect vehicle details, and communicate maintenance needs. The role emphasizes accurate cost estimates, progress updates, and clear explanations of work performed to customers.

Located in Newnan, GA, the dealership offers a clean, safe work environment with temperature-controlled shop facilities. Aiming for long-term growth, the team values integrity and customer satisfaction in a busy service department.