Automotive Service Advisor — Elevate Customer Experience

Capitalsubarugreensboro; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO

401(K)

Job summary

Capital Subaru of Greensboro seeks an Automotive Service Advisor to join our exceptional team. As the primary point of contact for our loyal and growing customer base, you will assess customers' vehicle service needs, schedule appointments, and coordinate with our service department to ensure repairs and maintenance are completed efficiently and exceed customer expectations.

This role offers the opportunity to work in a state‑of‑the‑art facility with a supportive and experienced team.

Qualifications

• Experience in automotive service advising or a similar customer service role.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing.
• Valid driver's license and a clean driving record.
• Must be able to pass a pre-employment background check.

Responsibilities

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance.
• Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust.
• Schedule service appointments and manage the service department's workload efficiently.
• Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs.
• Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction.
• Maintain a clean and organized work environment, adhering to safety and cleanliness standards.
• Other duties assigned.

Skills

Customer service

Automotive knowledge

Communication skills

Diagnostic procedures

Tools

Estimating software

Scheduling software

Invoicing software

Job description

Capital Subaru of Greensboro seeks an Automotive Service Advisor to join our exceptional team. As the primary point of contact for our loyal and growing customer base, you will assess customers' vehicle service needs, schedule appointments, and coordinate with our service department to ensure repairs and maintenance are completed efficiently and exceed customer expectations.

This role offers the opportunity to work in a state‑of‑the‑art facility with a supportive and experienced team.