Service Advisor: Elevate Customer Care & Vehicle Repairs

quirk auto dealers; Quincy (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Quincy, MA is seeking a Service Advisor to join our busy service department. The role centers on greeting customers, writing repair orders, and documenting concerns while delivering clear, written estimates for labor and parts.

You will monitor repair progress, communicate changes to customers, maintain high satisfaction, and advise on maintenance per manufacturer specs. This is a full-time, in-person position with growth opportunities.

Qualifications

• Must have excellent interpersonal skills.
• Experience in managing and organizing work time.
• Positive attitude with strong willingness to learn.
• Excellent computer skills and familiarity with basic software.

Responsibilities

• Greet customers in a timely, friendly manner.
• Write Repair Orders and explain charges.
• Perform vehicle walk around and document concerns.
• Provide complete written cost estimates for labor and parts.
• Contact customers about changes in estimates or time impacts.
• Maintain strong customer satisfaction and advise on vehicle care.

Skills

Interpersonal skills

Time management

Positive attitude

Willingness to learn

Customer service

Education

High School Diploma

College Degree

Job description

Quirk Auto Dealerships in Quincy, MA is seeking a Service Advisor to join our busy service department. The role centers on greeting customers, writing repair orders, and documenting concerns while delivering clear, written estimates for labor and parts.

You will monitor repair progress, communicate changes to customers, maintain high satisfaction, and advise on maintenance per manufacturer specs. This is a full-time, in-person position with growth opportunities.